Privacy Policy

This Privacy and Cookies Policy is intended to explain how Season Apartments collects, stores, and processes your personal data and other data that may be collected for statistical analysis purposes.

Meetblue - Consultoria e Turismo, Lda, headquartered at Passeio das Musas, Lt 18 - 2º B, 1990-001 LISBON, NIPC 517082896, is responsible for the website www.seasonapartments.pt. We are committed to ensuring the privacy and protection of our customers' and visitors' personal data, adhering to all applicable legal and regulatory standards.

Season Apartments reserves the right to periodically update and change its Privacy and Cookies Policy to reflect any modifications in how our customers' personal data is processed or legal terms. The latest and most current version of the Privacy and Cookies Policy will be displayed on the Season Apartments website. It is advisable to check it periodically for updates or changes.

GUIDING PRINCIPLES

The primary goal of this policy is to build a relationship of trust and closeness between Season Apartments and its customers. It also aims to demonstrate transparency in the treatment of collected data and inform all customers of their rights and how they can exercise them as holders of personal data.

LEGAL BASIS

Season Apartments acts in strict compliance with the principles outlined in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and applicable data protection legislation in all processes involving the processing of personal data.

According to the GDPR Agreement, personal data is defined as: "Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person."

DATA PROTECTION

We implement various measures to ensure the security of the collected information, protect the processed personal data, prevent unauthorized use, alteration, or access, and avoid unauthorized disclosure, loss, or destruction.

As data subjects, customers have the right to know what data is collected and stored, and they can modify this information in the customer area. Customers can also request the export or deletion of their data from the store.

COLLECTED DATA

I. Customer Registration or Purchase During customer registration or purchase at Season Apartments, the following data is collected: email, name, address, postal code, locality, phone, and VAT number. Data collected through the customer's purchase process will be processed automatically and intended for order processing, such as shipping orders or issuing invoices.

II. Newsletter When subscribing to Season Apartments' newsletter, the following data is collected: name and email.

III. Contact Form Season Apartments may request personal data in contact forms, including name, email, and other information provided by the visitor.

IV. Season Apartments Browsing Data related to browsing the store is always collected. Examples of such data include device and browser information, network information, and IP address.

PURPOSE OF COLLECTED DATA

Personal data is collected and processed for the following purposes: Service Provision:

Fulfillment of tax obligations; Invoicing; Resolution of issues such as cancellation or refund of reservation value according to applicable law; Customer support: clarification of doubts about products, the operation of Season Apartments, or any other customer-requested questions; To keep customers updated on reservation statuses or any news at Season Apartments, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about registered order processing. Marketing communications are made after obtaining the customer's prior consent.

In any case, Season Apartments seeks to ensure that the information and data collected and used are suitable for the described purposes and do not constitute an invasion of the customer's privacy.

WHEN DO WE COLLECT DATA?

Data is collected when there is customer registration at Season Apartments, newsletter subscription, completion of the contact form, order registration, or during store browsing.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

The data subject has the right, at any time, to request access, rectification, objection, export, and/or deletion, as well as the right not to be subject to automated decisions. Customers can exercise any of these rights with Season Apartments by submitting a request to the following address: info@seasonapartments.com. Customers can also file a complaint with the Comissão Nacional de Protecção de Dados (CNPD).

DATA RETENTION

Season Apartments is obliged to retain information for tax and audit purposes in accordance with the law. Meetblue - Consultoria e Turismo, Lda retains customer data for 30 days due to specific requirements and practices inherent to Season Apartments and its business sector, or until the customer requests their deletion from the database. The data subject can request access, rectification, or deletion of their personal data at any time by sending an email to info@seasonapartments.com. If a customer registers with Season Apartments, they can verify, edit, or delete their personal information at any time from the customer area at Season Apartments. At the customer's request, Season Apartments can change certain customer data associated with registered orders.

DATA SHARING

Season Apartments does not disclose or sell any type of personal data to another entity beyond what is necessary for the service to function. Personal data will not be used for any other purpose without the appropriate consent of the data subject. Any third party with whom customer data may be shared is required to use it exclusively to ensure the proper functioning of its service on behalf of Season Apartments. Season Apartments may also disclose personally identifiable information under special circumstances, such as complying with court orders requiring it or when certain actions violate the business's Terms and Conditions.

COOKIES

Season Apartments uses cookies on the site. The cookies used do not collect information that identifies the visitor but rather how the visitor interacts with the store's website. The collected data is used for statistical purposes, service provision, and improvement of service and user experience.

WHAT TYPES OF COOKIES ARE USED?

Analytical Cookies: Used for the creation and analysis of statistics to improve the website's operation, without ever collecting personal information.

Functionality Cookies: Save user preferences regarding site usage, so it is not necessary to reconfigure the site each time you visit.

Third-Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

For any other questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: info@seasonapartments.com.